Terms & Conditions
We want our website users to have a detailed overview of the terms and conditions listed below. You can have a better and delightful experience if you know the rules that govern our webpage. We reserve the right to make subsequent changes to our terms and conditions, to better enjoy our services, you are advised to visit the page regularly.
All the content that includes text, graphics, icons, logos and everything else displayed on our website is our intellectual property. We have the right to showcase the sample images under any of our products. We do not allow anyone to duplicate, erase, edit or make changes to our website content without our written and legal consent. Any such motive or action against our intellectual rights would be answered legally.
Terms for the Website Users
The website users are solely liable for the content they share with us or through our website; this includes graphics, text and logos. If you are using some third party’s intellectual property without their prior consent, we can’t be held responsible for such an action. We strongly condemn the use of any vulgar, hurtful or questionable material or image on our website and we reserve the right to remove such content from our webpage.
TheRigidPackaging.com is no way responsible for any of the illegal and ethically damaging content shared by our clients. We would delete anything that we find improper, propagating any negativity or illegal. We can make changes to our website content when and if required and take action against anything that poses a threat to our brand name and clients’ privacy rights.
We encourage users to always share their real information, age, name, address, email and credit card number with us to have a gratifying service experience with us. Scammers and fraudulent profiles would not be facilitated by TheRigidPackaging.com . By subscribing to our services, you are giving your consent to design, print and ship orders as specified and instructed by you. A customer needs to have a lawful age to make transactions; otherwise your request will not be entertained.
Accountability for Damages
TheRigidPackaging.com can’t be held accountable for any harmful incident, unpleasant or unlawful situation that might arise due to our clients. We are in no way responsible for the damages or scandalous scenarios created by our clients or third party.
Terms Related to Refund and Return
We try our best to exclude any defected/damaged pieces in orders, in case you receive any; notify us within three days of receiving the shipment. We will have the products reprinted if it’s our fault but refunds for defected items can’t be claimed in case we aren’t responsible for bad printing. The pieces would be checked by quality assurance team, kindly attach pictures of the faulty items so that you can make a refund claim within a week. Refunds and returns are not an option for rush orders.
You can’t claim a refund for design services, we advise you to choose a template after you are sure about it; we won’t make any changes to your design after you have sent us an approval.
Payment and Order Processing
Payments are made in US dollars on our website, we make sure that your credit card details and payment processing is secure. We will process your order after receiving the file approval through email or postal mail. You reserve the right to have the order cancelled within 6 hours of sending us the proof, we will take 50% of the payment and return you the rest if the cancellation occurred within 24 hours, after one day you can’t cancel an order.
Submitting Files on Website
Electronic and hard copies are made for your artwork files. You need to upload a design in CMYK format with three hundred dots per inch resolution to save us the hassle of conversion of files and providing you an impeccable printing experience. Any artwork submitted against the defined standards would be printed at a client’s discretion and we won’t take responsibility for blurry images and content.
TheCBDBoxes.com is not responsible for the loss or damage of your design files, kindly make certain that you are using the logos, content and images in your files lawfully. We will take necessary steps to protect your intellectual and privacy rights.
An order can be cancelled or denied from our end without prior notification, if we find it damaging to the interests of an individual, a community or a business.
Design Approval and Color Precision
The orders are subjected to get processed only after we receive approval of the design file from clients. We won’t be responsible for delayed printing, if we receive the file late. Design approval can be sent to us through email or postal mail. Our turnaround time would start from the day you provide us the file.
We advise you to have a detailed overview of the artwork file you sent us, any content mistakes wouldn’t be our liability. Electronic copy of proof can display colors and resolution differently, you can’t hold us responsible for the difference in colors after printing. Also UV coating and lamination affects color accurateness.
Color printing has limitations; we can’t promise you color precision for any of the products. Our team has been trained to match the colors as closely as possible but due to technical hang-ups you might not get hundred percent matching results, you can’t ask for a reprint based on color issues. We can however; take liability of color exactness if we have a hard copy of design file approved by a client, the service is not free.
TheRigidPackaging.com doesn’t take responsibility of text, graphics mistakes, over runs, under runs or printing errors. Customers are always facilitated by us in a way that surplus printed items are sent to them without any extra cost. If by our fault, you receive less quantity, you would be charged for only the number of products you got. General trade rule of shipping is avidly followed by TheRigidPackaging.com.
Production Time and Shipping
Our production time will be counted, after we have received the approved artwork from a client, the file gets checked and accepted by our pre-print team after payment processing. Turnaround time can be chosen at your discretion when you place order; we need to have the design file with us before 10AM to start the printing process.
On time delivery is our priority, however due to technical reasons, bad weather and unexpected courier company’s issues, the shipment can be delayed. TheRigidPackaging.com can’t be blamed for delivery delays; neither have you reserved the right to cancel an order for late shipment. However, we will refund your delivery cost on account of late shipping services because of a freight partner.
Clients are requested to make arrangements and pay for custom clearance if the orders have to be delivered outside of United States.
We have a printing time of 6-8 days with no weight/quantity limitations for delivery at one destination, if you want shipping services at many locations, there would be extra charges for that. TheRigidPackaging.com is not liable for any damages occurred to products during shipping, claims can be made for such items within 6 days of shipment date.
You will be charged for reshipment request in case of providing wrong address details.